Conducted needs assessments for numerous organizations to
determine appropriate consulting approaches. Needs assessments
include: one-on-one interviews, surveys, and focus groups. Information
is gathered confidentially and is used to determine desired
course of action.
Designed and facilitated over 350 customized meetings, retreats,
workshops, and presentations, to help clients improve organizational
and personal effectiveness; received client feedback and evaluations
with outstanding ratings of services provided. Topics include:
Total Quality Management (TQM), process improvement, change
management, team building, customer service, leadership development
and coaching, internal consulting, facilitation training, conflict
resolution, and project management.
Assisted numerous public and private sector organizations
in planning and implementing significant organizational change:
re-engineering, culture change, and job redesign. Developed
vision and mission statements, strategic and change management
plans, identified potential impacts, provided training in change
management principles, and provided coaching and counseling
services in the use of effective strategies.
Coached executives, managers, and staff in how to enhance
job performance, especially in the areas of improving interpersonal
relationships and in effectively resolving conflicts with co-workers.
Provided third-party conflict resolution services for numerous
public and private sector organizations; assisted individuals
in identifying new patterns and approaches for resolving conflict;
provided information for individuals and teams to clarify the
sources of conflict; and worked with teams to develop continuing
strategies for effective conflict resolution.
Managed comprehensive training programs for two major organizations
with budgets over $1.75 million. Programs included a full-range
of technical and managerial courses for all organizational levels,
training needs assessment, staffing, contracting, and program
evaluation.
